GTC: General Terms and Conditions

General Terms and Conditions of Zurich Escape GmbH, Letzigraben 144, 8047 Zurich

Validity vis-à-vis entrepreneurs and definitions of terms

The following General Terms and Conditions apply to all reservations between us and a consumer in the version valid at the time of the reservation.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity (§ 13 BGB).

Conclusion of a contract, storage of the text of the contract

The following regulations on the conclusion of contracts apply to reservations made via our website https://urbanmissions.games. By making a reservation, the participant accepts the general terms and conditions of Zürich Escape GmbH. A reservation is only valid when confirmed by Zürich Escape GmbH by email.

In the case of a reservation, the contract is concluded with

Zurich Escape GmbH
Letzigraben 144
8047 Zurich

The presentation of the offers on our website does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to make reservations. By making a reservation for the desired event, the consumer makes a binding offer to conclude a purchase contract.

When a reservation is received on our website, the following rules apply:

The consumer makes a binding contractual offer by successfully completing the reservation procedure provided in our reservation system.

The reservation takes place in the following steps:

  1. Selection of the desired offer
  2. Selection of the desired number of players
  3. Selection of the desired date and time by calendar selection
  4. Confirming the time, number of persons and price by clicking on the button “Book now”
  5. Confirmation of the date on the “Shopping Cart” page by pressing the “Proceed to Checkout” button
  6. Enter all personal data, e.g. first name, surname, address, telephone number, email address and select the desired payment method
  7. Read and confirm your acceptance of the General Terms and Conditions of Zürich Escape GmbH
  8. Binding confirmation of the reservation as well as payment by clicking the button “Book now with costs”

Before the binding submission of the reservation, the consumer can return to the website on which the customer’s details are recorded and correct input errors or cancel the reservation process by closing the internet browser by pressing the “back” button contained in the internet browser used by him after checking his details.

We confirm receipt of the reservation immediately by means of an automatically generated e-mail (“reservation confirmation”). With this we accept your offer.

Storage of the contract text for orders on our website: We store the contract text and send you the order data and our GTC by e-mail. You can also view the GTC at any time at https://urbanmissions.games/agb/.

Prices, shipping costs, payment, due date

The prices for the bookings are noted online or, if applicable, are agreed directly with the participants for larger groups. Unless otherwise agreed, prices are per person in Swiss francs (CHF).

The prices quoted include the statutory value added tax.

The consumer has the option of reserving and paying for games exclusively online via urbanescape.ch. There is no possibility to pay the amount in cash at the start of the booked event.

The shipping costs for the purchase of a voucher are calculated in the shopping basket.

Right of withdrawal of the customer as a consumer

Cancellation or rebooking can only be made by e-mail: info@urbanescape.ch.

Please include the following details in the email; it is best to reply to the confirmation email of your reservation:

  • Your full name
  • Name of the game you wish to cancel
  • Reserved date and time of the game
  • If you wish to change your booking: your preferred date and game

1) Cancellations

Cancellation – sas far as availability is given – it is regulated as follows, if the consumer has paid online:

  • up to 48 hours before the appointment: a cancellation fee of 5% of the paid price will be charged
  • up to 24 hours before the appointment: a cancellation fee of 50 CHF will be charged
  • less than 24 hours: Zürich Escape GmbH reserves the right to charge the stated price for the booked game.

Cancellation – subject to availability – is regulated as follows if the consumer has chosen to pay on the spot:

  • up to 48 hours before the appointment: free of charge
  • up to 24 hours before the appointment: a cancellation fee of 50 CHF will be charged
  • less than 24 hours: Zürich Escape GmbH reserves the right to charge the stated price for the booked game

2) Rebooking

A rebooking – as far as corresponding availability is given – is regulated as follows, if the consumer has paid online:

  • up to 24 hours before the appointment: free of charge
  • less than 24 hours: Zürich Escape GmbH reserves the right to charge the stated price for the booked game.

A rebooking – if corresponding availability is given – is regulated as follows, if the consumer has chosen payment on site:

  • up to 48 hours before the appointment: free of charge
  • up to 24 hours before the appointment: a rebooking fee of 50 CHF will be charged
  • less than 24 hours: Zürich Escape GmbH reserves the right to charge the stated price for the booked game

3) Changes in the number of players

A change of the number of persons -as far as the corresponding admission for the game is given – is possible up to one hour before the game and can only be made by e-mail: info@urbanescape.ch.

Please include the following details in the email; it is best to reply to the confirmation email of your reservation:

  • Your full name
  • Name, reserved date and time of the game
  • New number of persons

When changing the number of people, the following conditions apply if the consumer has paid online:

  • For the additional persons, the difference in price compared to the old price will be paid on the spot; no voucher payment possible
  • For persons who have cancelled their booking, a value voucher will be issued and sent by email

When changing the number of persons, the following conditions apply if the consumer has selected payment on the spot:

  • The price is paid for the current number of persons

A free change of the number of persons as well as a cancellation of the appointment at the Hotel Novotel booked with food is possible up to 7 days in advance. If the 7-day deadline is not met, Zürich Escape GmbH reserves the right to charge the price shown for the booked date.

Warranty and punctuality

The statutory warranty regulations apply.

Our services result from the service description according to the website. Special requests on the part of the participants or additional agreements are only part of the contract if they have been confirmed in writing and without reservation by the booking office.

The services of Zürich Escape GmbH begin with the arrival of the participants at the location of the booked game.

Each participant is responsible for their own arrival and timely arrival. Please note that the time slots are reserved separately for each group and the room is prepared accordingly. In the event of late arrival, the entitlement to the paid service will be forfeited. There is no entitlement to a replacement service or a refund.

Admission

Admission to the Zurich Escape GmbH event may be refused to participants (group or individual group members) without giving further reasons if they are under the influence of alcohol and/or drugs or otherwise behave in an unacceptable manner, in particular if you are not attentive at the beginning when the rules of the game are explained. In this case, there is no right to a refund.

Terms of use

Participation is at the participant’s own risk. Insurance is the responsibility of the participants or the legal representatives of the participants if they are minors. Participants are fully liable for all damage to equipment and objects caused by them.

Secrecy

Photography, filming and audio recordings of any kind within the premises of Zürich Escape GmbH are prohibited. The instructions of the game master must be followed without fail.

In the event of non-compliance, Zürich Escape GmbH reserves the right to cancel the game, in which case the price for the booked game will not be refunded. Furthermore, Zürich Escape GmbH reserves the right to demand the deletion of the recorded material.

It is not permitted to copy content such as puzzle ideas, game sequences, brainteasers, riddles, solution approaches, secret hiding places or similar for commercial purposes and/or to partially recreate them at another location without the permission of Zürich Escape GmbH.

Changes to the programme on the part of Zürich Escape GmbH, cancellation of the event

Zürich Escape GmbH reserves the right to make minor changes to the services. This has no influence on the validity or the content of the present subject matter of the contract. It may happen that Zürich Escape GmbH has to cancel an event or a booking. In this case, the participant will be informed immediately and an equivalent offer will be made. Should the participant not be able to accept this offer, he/she is entitled to a refund of the price paid. Claims for further compensation for expenses or losses are excluded.

If Zurich Escape GmbH has the impression that the participants are using violence and wantonly destroying the facility, or are not following the rules stated at the beginning, the game can be cancelled. In this case, there is no entitlement to a refund.

Interruptions

Due to the high technical complexity of Zürich Escape GmbH’s games, short interruptions may occur under certain circumstances for the purpose of rectifying technical faults. Zürich Escape GmbH reserves the right to allow interruptions or delays of the game for this reason up to a maximum of 15 minutes, in which case the price for the booked game will not be refunded, not even on a pro-rata basis.

Force majeure

If the event has to be cancelled due to force majeure, there is no entitlement to compensation. Force majeure are events that Zürich Escape GmbH could neither foresee nor avert. These include in particular: war, terrorism, political unrest, natural disasters, nuclear events, fire/water damage or similar events.

Liability

Insurance is the responsibility of the participants. Zürich Escape GmbH shall ensure that the agreed services are provided with reasonable care and appropriate knowledge.

Should the agreed services not be provided or be provided inadequately due to the failure of Zürich Escape GmbH employees or representatives, Zürich Escape GmbH shall assume liability. If the participant wishes to make a claim against Zürich Escape GmbH, it is his/her responsibility to prove that the necessary care and expertise was not exercised in the provision of the services.

Disclaimer

Zürich Escape GmbH accepts no liability for direct or indirect damages such as injuries of any kind, deaths, losses (e.g. pleasure not felt) or similar. Neither does Zürich Escape GmbH accept responsibility for claims of any kind that are due to the actions of the participants or a third party or that follow from events that were not foreseeable or avoidable (force majeure).

Applicable law and place of jurisdiction

The exclusive place of jurisdiction for any disputes is the registered office of Zürich Escape GmbH. Swiss law is exclusively applicable.

May 2019, Zürich Escape GmbH, Zürich